You are receiving this message because you were formally part of one of these programs: Optum HealthAllies, UnitedHealth Allies, AARP Provider Discount Network, or Lincoln VisionConnect ®.

If you need to submit information regarding the Minimum Discount Guarantee* or have a question regarding an open Minimum Discount Guarantee request, please email customer care at ohacustomercare@optum.com.

*Minimum Discount Guarantee: We guarantee that for each service available through the Health Allies discount program, you will receive at least the minimum discount amount shown on the Health Allies website for that service. If you do not receive the minimum guaranteed discount, and have followed the Minimum Discount Guarantee requirements, we will refund you the difference between the advertised minimum discount and the price you paid.  Note: The Minimum Discount Guarantee does not apply to long-term care or behavioral health facilities, prescription drugs or hospital services.

Minimum Discount Guarantee Requirements

• For network providers and facilities, you must have confirmed your discounted rate before your visit, either online or by telephone with our Customer Care Center.
• For Marketplace partners, you must have followed the instructions on the Marketplace partner information page.
• You must show proof that you paid for the service or product in full and did not receive the discount you were entitled to. Purchases paid in part by insurance are not eligible. A receipt is required that shows the service or product purchase and payment rendered.
• You have a year from the date of service, or up to one month after termination of your membership (whichever comes first) to submit the Minimum Discount Guarantee Refund Form.
• All requirements must be met to be eligible for a Minimum Discount Guarantee refund. Each request is individually assessed to determine whether it qualifies for a refund.